Information Services

Teri Burd-Hagwood

Senior Manager, Information Services

Teri Burd-Hagwood’s background spans years of operational and development experience for information technology systems encompassing database design, administration, reporting and data analytics. She has managed teams ranging from five to 20 people but focuses on a hands-on and active development process. Ms. Burd-Hagwood develops and administers SRC’s database management systems and oversees all software development activities.

Bill Burd

Senior Software Engineer

Bill Burd brings nearly 30 years of software development, engineering and programming experience to SRC’s technical team. He is involved in all areas of SRC backend solutions, product development and support to bring best-of-breed products and service to SRC accredited centers and surgeons, as well as support to fellow SRC team members.

Prior to joining SRC, Mr. Burd spent more than 12 years as a software provider in enterprise supply chain management, where he coordinated multinational development teams, created functional technical specifications for new product features and managed implementation of product upgrades. He also gained experience in various coding languages, information technology (IT) team management and product deployment in roles with the City of Austin, as well as privately-held companies.

Mr. Burd graduated from the University of North Carolina at Chapel Hill with a degree in mathematics and obtained advanced IT project management credentials at Austin (Texas) Community College.

Dustin Pernell

Software Engineer

Dustin Pernell is a member of SRC’s Information Services team responsible for development and maintenance of SRC’s various proprietary software products – BOLD, CARE, and Excellence. Mr. Pernell graduated from Wake Technical Community College with an Associate in Applied Science degree. He is currently completing his Bachelor of Science in Computer Science degree from Appalachian State University.

Yates Eldridge

Junior Software Engineer

Yates Eldridge works with SRC’s software development team to support and maintain its various proprietary software products. Mr. Eldridge is currently completing his Bachelor of Science degree with majors in computer science and recreational management from Appalachian State University.

Josh Bailey

IT Support Specialist

Josh Bailey provides technology support for SRC team members. Prior to SRC, Mr. Bailey worked in a similar role supporting the administrative staff of a large university. At SRC, he is responsible for maintaining the smooth performance of companywide technology including hardware, software, telecommunications, networking solutions and system administration. Mr. Bailey holds a Bachelor of Science in business administration degree from Appalachian State University.